Create return label
Do you want to return something from your order and have lost your return label? Then you can create a new label yourself here. To do this, select your country and click on "Create label". We will direct you to the DHL page where you can enter your personal information and download the label.
FAQ
What do I do if I don't have a returns form in my package?
The return form helps us to process your return faster and better. If there is no form in your package, write the items you want to return on a separate piece of paper and put it in your package.
Is the return free of charge?
Returns within Germany are free of charge for one return per order. It is only important that you process the return via the same shipping company that delivered your order. You will have to pay for any further returns yourself.
Unfortunately, we cannot cover the costs of returns for customers outside Germany.
You can find all the information on our Returns & Refunds page.
How long do I have to send something back?
You have 30 days after receipt of your goods for your return.
How long does it take to process a return?
It takes 3-5 days for your return to reach us. After that, we usually process it within 2-4 days.
You can always use your tracking number to track exactly where your return is.
